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8:00 a.m. - 4:30 p.m
CUSTOMER RIGHTS AND RESPONSIBILITIES
216B.097 Cold Weather Rule
(a) A municipal utility or cooperative electric association must not disconnect and must reconnect the utility service of a resident customer during the period between October 15 and April 15 if the disconnection affects the primary heat source for the residential unit and all of the following conditions are met:
(1) The household income of the customer is at or below 50 percent of the state median household income. A municipal utility or cooperative electric association utility may (i) verify income on forms it provides or (ii) obtain verification of income from the local energy assistance provider. A customer is deemed to meet the income requirements of this clause if the customer receives any form of public assistance, including energy assistance, which uses an income eligibility threshold set at or below 50 percent of the state median household income.
Below are the 2018-2019 Income Eligibility Guidelines
50% of State Median Income (SMI)
Household Size Max. Annual 50% of SMI Max. 3 Month of 50% SMI
1 $25,983 $6,495
2 $33,978 $8,494
3 $41,973 $10,493
4 $49,698 $12,492
5 $57,963 $14,490
6 $65,958 $16,489
7 $67,457 $16,864
8 $68,956 $17,239
9 $70,455 $17,613
10 $71,954 $17,988
(2) A customer enters into and makes reasonably timely payments under a payment agreement that considers the financial resources of the household.
(3) A customer receives referrals to energy assistance, weatherization, conservation, or other programs likely to reduce the customer's energy bills.
(b) A municipal utility or a cooperative electric association must, between August 15 and October 15 each year, notify all residential customers of the provisions of this section.
Energy Assistance Providers
You live in Becker or Mahnomen Counties Contact:
You live in Clay County Contact:
You live in Clearwater County Contact:
You live in E. Polk County Contact:
You live in W. Polk or Norman Counties Contact:
The mission of Wild Rice Electric Cooperative is to promote an ever-improving way of life for our members by providing quality cost-effective services.
502 North Main
P.O. Box 438
Mahnomen, MN 56557
This Institution is an equal opportunity provider and employer